Frequently Asked Questions

01. How do I create a Casine Account?

To create a Casine account, click the "Sign Up" button on the homepage and fill in your details including email, username, and password. Verify your email to complete the process.

02. How do I deposit money into my account?

Log into your account, go to the wallet or deposit section, choose a payment method like card, mobile money or crypto, and follow the instructions to complete the deposit.

03. Is my personal information safe on Casine?

Yes, Casine uses strong SSL encryption and follows data protection regulations to ensure your personal and financial information remains secure at all times.

04. How do I withdraw my winnings?

Go to the “Withdraw” section of your profile, select your preferred withdrawal method, enter the amount, and confirm. Processing times vary depending on the method used.

05. What games are available on Casine?

Casine offers a wide variety of games including slots, blackjack, roulette, poker, and live dealer games from top providers in the gaming industry.

06. Can I play games on my mobile phone?

Yes, Casine is mobile-friendly. You can play all supported games via your mobile browser or download our official app for Android and iOS devices.

07. What should I do if I forget my password?

Click on the “Forgot Password” link on the login page and follow the instructions to reset your password via email or SMS verification.

08. Is there a minimum deposit amount?

Yes, the minimum deposit amount varies by payment method, but typically starts from as low as UGX 5,000 or its equivalent in other currencies.

09. How do I verify my Casine account?

After signing up, go to your profile and upload a valid ID along with a recent utility bill or document to verify your identity and address. Verification takes 24–48 hours.

10. What bonuses does Casine offer?

Casine offers welcome bonuses, deposit match offers, free spins, and loyalty rewards. Check the “Promotions” section regularly for the latest offers.

11. Can I set deposit or play limits?

Yes, Casine promotes responsible gaming. You can set deposit, wagering, and time limits under your account settings or by contacting support.

12. How do I contact customer support?

You can reach our support team via live chat 24/7, email, or phone. Visit the “Contact Us” page for all support options.

13. Can I cancel a withdrawal request?

Yes, you can cancel a withdrawal as long as it's still pending. Go to the withdrawal history and click “Cancel” next to the transaction.

14. What should I do if a game crashes?

If a game crashes, reopen it and your session should resume from where you left off. If issues persist, clear cache and restart, or contact support.

15. Is Casine legally licensed?

Yes, Casine is fully licensed and regulated under international gaming authorities, ensuring fairness and transparency for all users.

16. What happens if I break the terms and conditions?

Violation of our terms may result in account suspension or closure. Always review our policies to avoid penalties and ensure smooth usage of our services.

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